Lead Customer Service Manager
Entreprise
Arabelle Solutions offers a broad portfolio of turbine island technologies and services that are used in more than a third of nuclear power plants globally – helping customers across the world deliver reliable power as they transition to a lower-carbon future. The Arabelle steam turbine is the most advanced of its kind and the company provides turbine island lifecycle support solutions for all nuclear reactor types – improving power output, reducing environmental footprint, and lowering operational cost. Arabelle Solutions has around 3,300 employees across 16 countries and is a subsidiary of EDF Group.
At Arabelle Solutions, we’re proud to design services and solutions that are generating power not just for today and tomorrow but for generations to come. You’ll work alongside passionate bright minds. We offer a broad range of opportunities for those eager to build tomorrow’s world. We believe a supportive culture is key to reach common goals. Diversity and an inclusive mindset makes us and our business stronger.
Poste
Job Description Summary:
As a member of the China Nuclear Service team, you will be responsible for Taisha and other CGN Arabelle fleet MYA.
This role will require you to ensure the successful planning, execution, and completion of service ITR process.
Your Role:
- Taishan MYA site manager (75%):
- ITO: lead to develop new core service opportunities under Taishan MYA .
- ITO: lead to develop new upgrade opportunities in Taishan .
- OTR: execute and track of engineering service, outage service plans, ensuring milestones are met on time under Taishan MYA.
- OTR: support PM to execute upgrade opportunities in Taishan .
- Team management: lead Taishan customer service specialist.
- Other CGN Arabelle fleets (25%):
- ITO: lead to develop new core service opportunities in other CGN Arabelle fleets
- ITO: lead to develop new upgrade opportunities in other CGN Arabelle fleets.
- OTR: execute and track of engineering service, outage service plans, ensuring milestones are met on time in other CGN Arabelle fleets.
- OTR: support PM to execute upgrade opportunities in other CGN Arabelle fleets.
Profil
Basic Qualifications (Requirements):
- Master’s degree in a relevant field, such as Business Administration, Management, or Engineering related to conventional island.
- 10 years of experience in project administration, commercial or engineering management.
- Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
- Attention to detail and accuracy in documentation and reporting.
- Ability to work independently and as part of a team.
- Basic understanding of project management methodologies and principles.
- Proficiency in Microsoft Office Suite(Word, Excel, PowerPoint, Outlook).
- Fluent English is mandatory.
Desired Qualifications:
- Problem-solving skills and the ability to think critically.
- Excellent written and verbal communication skills, with the ability to interact effectively with all levels of an organization.
- Certification in project management (e.g., PMP, CAPM)is a plus.
- Work Experience in nuclear site is a plus.
- Fluent French is a plus.
This is an LPB (Lead Professional Band) Position.