Customer Services Leader
Company
Arabelle Solutions offers a broad portfolio of turbine island technologies and services that are used in more than a third of nuclear power plants globally – helping customers across the world deliver reliable power as they transition to a lower-carbon future. The Arabelle steam turbine is the most advanced of its kind and the company provides turbine island lifecycle support solutions for all nuclear reactor types – improving power output, reducing environmental footprint, and lowering operational cost. Arabelle Solutions has around 3,300 employees across 16 countries and is a subsidiary of EDF Group.
At Arabelle Solutions, we’re proud to design services and solutions that are generating power not just for today and tomorrow but for generations to come. You’ll work alongside passionate bright minds. We offer a broad range of opportunities for those eager to build tomorrow’s world. We believe a supportive culture is key to reach common goals. Diversity and an inclusive mindset makes us and our business stronger.
Position
This role involves managing all resources and logistics necessary to perform services, projects, and maintenance activities at customer sites or properties. Responsibilities include contributing to, maintaining, installing, commissioning, repairing, and refurbishing sold or existing products. This includes various types of maintenance services (preventive and remedial), managing maintenance facilities, and field services engineering. The role significantly impacts the team’s ability to meet service, quality, and timeliness objectives, with moderate autonomy and a requirement for high levels of operational judgment to achieve desired outcomes.
Responsibilities:
- Serve as the primary point of contact for customers, ensuring timely and satisfactory resolution of concerns related to support services within the assigned region, product, or coverage area.
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represent the most direct access to all appropriate internal functions to support the customer
- Establish and maintain contact to provide on-going technical and business support to assigned customers within the designated geographic region or coverage area.
- Utilize specialized knowledge to influence strategy development, resource control, and policy formulation in the area of responsibility.
- Analyse internal and external business challenges, recommending best practices to enhance products, processes, or services while staying informed of industry trends.
- Use high-level judgment in handling complex operational, product management, technology, or engineering tasks, assessing information quality, and asking critical questions to stakeholders.
- Lead functional teams or projects with moderate resource requirements and complexity, communicating challenging concepts, and influencing others’ viewpoints when necessary.
Profile
Basic qualifications and experience:
- Higher Education Qualification in a relevant discipline (e.g., mechanical, electrical, project management).
- Extensive years of experience in power plant field services or contract management within the Power Industry.
- Willingness and ability to travel up to 50% of the time.
Desired characteristics:
- Experience in planning and executing outages and projects.
- Strong background in quality.
- Demonstrated leadership, financial, and commercial skills.
- Proven ability to lead in a dynamic, energetic, and proactive environment.
- Experience collaborating with customer leadership teams.
- Strong communication and organizational skills, with a proven ability to analyse and resolve problems effectively.
- Capable of documenting, planning, marketing, and executing programs.
- Established project management skills.